Help & Support

Getting MLGC TV is easy!  Simply call MLGC, provide your email address along with the channels, streams, and DVR storage you would like.  An email with a link will be sent to you to establish your MLGC TV password.  Once registration is complete, download the MLGC TV app on your streaming device and you are ready to go!

To reset your password without calling MLGC, go to https://watch.mlgc.tv/signin?redirectTo=%2F. Click on “Forgot Password?” on the bottom, enter your email address. You should get an email to set a new password. Please note, when you change passwords, you will be required to resign into all devices you watch on. Remember your username is always your email address.

Replay TV allows you to go back 72 hours to watch a show or movie you missed, that you did not record.  Replay TV is not available on all network channels based upon our contract rights with the networks.

3 concurrent streams are FREE and included with every subscription.  More streams can be added for a monthly fee.

The MLGC TV app only streams on MLGC Internet, but you can, however, watch and set your MLGC TV DVR recordings.  MLGC TV customers can also use the WatchTVEverywhere link (wtve.net) to access the MLGC TV subscribed network apps while outside of the MLGC Internet area. Select MLGC TV as Your TV Provider on the dropdown menu.

Yes, MLGC TV users can sign into their account at https://watch.mlgc.tv on any supported web browser inside the MLGC Internet network.

Yes, create a PIN to be able to enable parental controls.  Then when on, the PIN must be entered each time to play content with a parental guidance rating of TV-MA, R or NC-17.

Most of the time, the Firestick will try to do an update when you are not using it but sometimes these updates fail. It is important for the Firestick to be up to date. To check for an update, go to the main menu of your Firestick, on the far right there is a gear icon. Click on that and then scroll down to “My Fire TV”. Click on “about”. Then scroll to check for updates. If an update is needed, click install the update.

Yes, you can connect your Firestick to your soundbar or speakers. On the home screen, go to the gear icon on the right side. Go down to “equipment control”. Then, “manage equipment”. Then add equipment. Then you should be able to add soundbar and follow the on-screen instructions.

Yes, we recommend doing this right away. On the Amazon home screen, go to the box with 3 squares and a plus sign. This will show all the apps you have on the Firestick. Find your MLGC TV or desired app, click the menu button on your Firestick remote. On the submenu, click move to front and this will move your MLGC TV app to your Amazon home screen. You can do this with any app you frequently use so that they are more accessible.

ProtectIQ gives subscribers an extra layer of protection with tools that keep their home network safer by blocking viruses, malware, and malicious websites from all connected devices in their home.

ExperienceIQ gives subscribers (especially parents) advanced control of their online experience, including the ability to set online time limits, block or time access to specific content, applications and websites, and view device usage information.

Call MLGC toll free at 1.877.893.MLGC to subscribe to ProtectIQ and/or ExperienceIQ.  ProtectIQ and ExperienceIQ are $4/month each or $7/month for both.

The Affordable Connectivity Program (ACP) is a Federal Communications Commission (FCC) program that replaces the Emergency Broadband Benefit Program (EBB Program) to help low-income households pay for internet service and connected devices.

If your household is eligible, you can receive:

• Up to a $30/month discount on your internet service
• Up to a $75/month discount if your household is on qualifying Tribal lands
• A one-time discount of up to $100 for a laptop, tablet, or desktop computer (with a co-payment of more than $10 but less than $50)

Only one monthly service discount and one device discount is allowed per household. To receive the connected device discount, consumers need to enroll in the ACP with a participating provider that offers connected devices (Note: not all internet company offer device discounts.) The internet company will provide the discount to the consumer.

MLGC has policies in place to ensure that customers are able to access the lawful Internet content of their choice, run the Internet applications of their choice and to promote the continued development of the Internet. MLGC’s network management practices are nondiscriminatory, application-neutral, and minimally intrusive. MLGC may use one or more of the following industry standard techniques to manage its network. This list is not exhaustive:

• Monitoring the network to identify congestion, security breaches, malware or damage to the network
• Rerouting Internet traffic to relieve congestion
• Port Filtering
• Additions or upgrades to increase network capacity
• Enforcement of Acceptable Use Policy, Terms and Conditions of Service, and/or Service Agreements against customers abusing the network
• Using security protocols to ensure authentication of customers
• Providing resources to customer’s for identifying and reporting spam, viruses, firewall issues, and phishing schemes
• Filtering spam
• Preventing viruses from harming the network
• Thwarting denial of service attacks

Network management practices are a necessity to guard against harmful threats to the network such as network congestion, security attacks, excessive spam, and viruses. Reasonable network management practices ensure that you will have the best possible broadband Internet experience.